Email banjospaddock@hotmail.com 

Phone 0432 892 040

Postal Address PO Box 126, Kippax ACT 2615

Your local certified organic farm

© 2016 Banjo's Paddock

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FREQUENTLY ASKED QUESTIONS

 

OUR FRESH PRODUCE BOXES

How do your fresh produce box subscriptions work?

 

We offer 10 week subscriptions, sold in advance via our online shop.  The subscriptions are a type of CSA or Community Supported Agriculture.

 

This method provides greater certainty and reduces the administrative hassle of ordering each week for both you and us. Your subscription fees also show your commitment to Banjo’s Paddock, your local food producers, and provide us with up front funds to purchase things like seed and equipment before the season starts.

Can I purchase non-subscription boxes?

 

Absolutely! We offer casual weekly box orders during the colder months and also over the spring and summer subscription season starts. Of course, we will fill our subscription orders first as they have already been purchased, and casual orders will be offered depending on whether we have enough remaining produce to fill more boxes. Casual boxes can be ordered online - we generally post on facebook when they casual boxes are available for purchase each week.

How much do I get in my fresh produce box?

We offer two weekly box sizes, small and large, because we understand that not everyone eats the same amount. As of April 2018, our small boxes are $20 and our large boxes are $40.

 

As a rough guide, the small box generally provides around seven different types of produce, enough for 1-2 people per week*. The large box generally provides around 12 different types of produce, enough for a family of 2 -4 depending on the size of any children*.  The large box also often has additional items that you won't find in the small box because we try and provide a bit more variety using produce where we only have limited supplies of a couple of items rather than just double up on everything.

*As our boxes are truly seasonal to the Canberra region, we will never have produce like avocados or sweet potato, and tomatoes and other frost sensitive produce won't be in the boxes until summer or autumn. Therefore it is assumed most people will still purchase some additional fruit and vegetables.

How do you work out the pricing?

We calculate our produce prices broadly based on prices on the same product at the same time in the major supermarkets and factoring in our cost of production. Because our produce is grown using organic principles (not yet certified), we generally price in between the price of the non-organic and organic equivalent in the major supermarkets.

 

What kinds of produce are included in my produce box?

 

Our weekly boxes are made up of the freshest veggies (as well as herbs and occasionally fruit - we're working on increasing our fruit production), harvested straight from our farm.

 

As to the detail, this is a hard one to answer, because what's included is seasonal and really does change from week to week. For instance, one week we might have spinach, kale, radish, snow peas, lemon, garlic, and some herbs. Another week we might have tomatoes, carrots, eggplants, zucchinis, beans, spring onions, salad mix and some figs. Some of our crops also last a few weeks, so you might see particular items for a few weeks in a row (although we try to minimise this as much as we can). You will see a lot of zucchinis in summer and kale in winter.

 

Most people will still purchase additional fruit and vegetables, as our range is truly seasonal to the Canberra region. So, for instance, we will never have avocados or sweet potato, and tomatoes and other frost sensitive produce won't be in the boxes until summer or autumn.

 

We try to give you an idea leading into a week (via facebook) what's likely to be included, although occasionally we do have to make last minute swaps because something has not ripened as quickly as expected or has been impacted by pests (such as when the local ducks discovered our lettuce and wiped the whole lot out in 24 hrs).

Can I choose what goes in my produce box?

As a small, family run farm that doesn't use chemicals and hand harvests our produce, we try to keep costs down as much as possible, but do not have the same capacity for the high production cost efficiencies that the really huge, non-organic farms with automated harvesting have.

Having to custom fill orders each week would mean we would have to increase our costs significantly.

So, we get around this by providing the same items for all our boxes (additional items for the large boxes) to reduce harvesting and packing costs.

The only exception to this is if you or another family member has an allergy to a particular item (see below).

What if I have an allergy to something?

If you or someone in your family have an allergy to particular vegetables, fruit or herbs, please let us know as soon as possible and we will adjust your produce box to substitute this item with something else.

Where and when do you deliver the boxes?

Over the cooler months, we are offering two pick up locations for casual boxes:

Philip: Sundays 8-11am (Southside Markets, Launceston St, Philip)

Yass: Thursdays 3-4.30 pm (Trader & Co, 92 Meehan St Yass)

For the spring and summer subscriptions we offer more locations. For spring 2018 we are offering the following locations:

Belconnen: Saturdays 9am-12noon (Cafe 2617, Cohen St Belconnen)

Hackett: Fridays 9am-12noon (Wilbur's Cafe, Hackett Shops)

Philip: Sundays 8-11am (Southside Markets, Launceston St, Philip)

Binalong: Thursdays 2.30-4 pm (Cafe on Queen, Binalong)

Yass: Thursdays 3-4.30 pm (Trader & Co, 92 Meehan St Yass)

​What if your drop off locations and/or times don't suit me? Are there other options?

 

We are currently at capacity for drop off points. However, please let us know you're interested in another time or location and we will keep that in mind for future delivery options (and let you know if we do add that location).

Can you deliver to our home?

 

This option is not available - our pick up model fits into our aim of building community, as we try to catch up with our customers regularly, so we get to know each other, whereas a home delivery normally has to be done on the run.  It also helps us to keep our delivery costs down for you.

I'd love to sign up for a subscription, but I can't afford to pay it all up front - are there any other payment options available?

If you can't afford to pay the full cost of a subscription upfront, please contact us and we will see if we can work something out. Alternatively you can purchase casual boxes or simply visit us at the Southside Farmers Markets and purchase ad hoc items (noting our boxes get priority in terms of our available produce so we often have less variety at our market stall).

I've signed up to a subscription but I won't be able to make it to one or more of my pickups. What do I do?

If you know you are going to miss 1 or 2 pick ups (or you have unexpected changes during the subscription period), we will try and work with you to make alternative arrangements. Our pick up site rules (in our Terms and Conditionscover off on what to do if you can't make it to a pick up. The relevant points from the site rules are:

 

  • If you cannot pick-up your box, you must arrange for someone else to pick it up for you. You are responsible for explaining the pick-up location and procedures to your substitute.

  • If you are going to be away on a specific pick up date with no one else to take your box for you and wish to postpone your box, please advise us as soon as possible and a minimum of four days before the relevant pick up date and if we have the produce capacity, we will work with you to arrange an additional box at a later date to make up for the missed box. We reserve the right to donate or on-sell your box with no refund if we do not have capacity to make other arrangements (but will do our best to assist where we can – the more notice we get the easier it is for us to assist).

  • Please contact us as soon as possible if other extenuating circumstances (e.g. illness) prevent you from picking up your box and we will try and work something out.

If you know you are going to miss several pickups during a subscription period (e.g. you travel a lot for work), you may be better off arranging casual boxes (see non-subscription boxes below). 

If these FAQs have not answered your question/s, please contact us and we will be happy to answer your additional questions. It will also help us to keep this FAQ page as relevant as possible.